Shipping policy

SHIPPING POLICY

At Veltrix, we are committed to delivering your order in a reliable and efficient manner.

Order Processing

All orders are processed within 1 to 3 business days.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with tracking information.

Shipping Time

Estimated delivery time is between 6 to 20 business days, depending on your location and shipping conditions.

Please note that delivery times are estimates and may vary due to factors beyond our control, including customs clearance, carrier delays, or high demand periods.

Shipping Locations

We currently ship to multiple countries. Shipping availability may vary depending on your region.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take a few days to appear as the package moves through different logistics facilities.

Shipping Delays

While we strive to meet delivery estimates, delays may occur due to external factors such as weather conditions, customs inspections, or carrier issues.

Veltrix is not responsible for delays caused by shipping carriers or customs.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address is correct at the time of purchase.

We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Stolen Packages

Veltrix is not responsible for lost or stolen packages confirmed as delivered by the carrier.

If you experience any issues, please contact our support team and we will do our best to assist you.

Contact

If you have any questions regarding shipping, please contact us at:
support@veltrixluxe.com